Last updated: June 2026

This Privacy Policy explains how Urban Cord Crafts Limited ("we", "us", "our") collects, uses, stores and protects your personal information when you visit or make a purchase through our website www.urbancordcrafts.co.uk
We are committed to protecting your privacy and handling your data responsibly and transparently.
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1. WHO WE ARE
Urban Cord Crafts Limited is a company registered in England and Wales (company number 17219561), with its registered office at 66 Paul Street, London, EC2A 4NA. We are a small independent business based in Derby, UK, selling handmade paracord goods through our website. We are the data controller responsible for the personal information we collect about you.
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2. WHAT INFORMATION WE COLLECT
When you place an order, create an account, sign up to our newsletter, or contact us through our website, we may collect the following information:

• Your name

• Your billing and delivery address

• Your email address

• Your telephone number (if provided)

• Your payment information (processed securely by our payment providers - we never see or store your full payment card details)

• Any messages or communications you send us

• Order history and transaction details

• Technical data such as your IP address, browser type, and how you use our website (collected via cookies - see our Cookie Policy)

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3. HOW WE USE YOUR INFORMATION
We use your personal information solely for the following purposes:

• To process, fulfil and deliver your order

• To communicate with you about your order, including dispatch and tracking information

• To manage your account, if you create one

• To respond to your enquiries and resolve any issues, disputes or complaints

• To send you marketing communications, where you have given us consent to do so

• To comply with our legal obligations, including tax and accounting requirements

• To improve our products, website and service

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4. LEGAL BASIS FOR PROCESSING
We process your personal data on the following legal bases under UK GDPR:

• Contact performance - processing is necessary to fulfil your order and provide our service to you

• Legal obligation - processing is necessary to comply with our legal and tax obligations

• Legitimate interests - processing is necessary to operate, secure and improve our business, and to resolve disputes

• Consent - where you have given explicit consent, such as signing up to our newsletter or accepting non-essential cookies

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5. HOW WE SHARE YOUR INFORMATION
We do not sell, trade, or rent your personal information to third parties. We share your information only with trusted providers who help us operate our business, and only as far as necessary:

• Wix - our website is built and hosted on the Wix platform, which processes data on our behalf in line with its own privacy policy

• Royal Mail - your name and delivery address are shared with Royal Mail to deliver your order

• AfterShip - we use AfterShip to provide order tracking, which processes delivery information to keep you updated on your order

• Payment providers - your payment is processed securely by our payment providers; we do not store your card details

• HMRC and other authorities - we may share information where required to comply with our legal and tax obligations

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6. INTERNATIONAL TRANSFERS
If you are based outside of the United Kingdom, or where our service providers process data outside the UK, your personal data may be transferred internationally.
Where this happens, we take all reasonable steps to ensure your data is handled securely and in line with applicable data protection law.
 
 7. HOW LONG WE KEEP YOUR DATA
We retain your personal data only for as long as necessary:

• Orders and transaction information - kept for 7 years in line with HMRC tax record requirements

• Account information - kept for as long as your account remains active

• Communications - kept for up to 2 years after your last interaction with us

• Newsletter data - kept until you unsubscribe

• All other data - deleted or anonymised once it is no longer required for the purpose it was collected

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8. YOUR RIGHTS
Under UK GDPR you have the following rights regarding your personal data:

• Right to access - you can request a copy of the personal data we hold about you

• Right to rectification - you can ask us to correct any inaccurate data we hold

• Right to erasure - you can ask us to delete your personal data where we no longer have a lawful reason to hold it

• Right to restrict processing - you can ask us to limit how we use your data

• Right to data portability - you can request your data in a portable format

• Right to object - you can object to our processing of your data where we rely on legitimate interests

• Right to withdraw consent - where we process your data based on consent, you can withdraw that consent at any time

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To exercise any of these rights, please contact us via our Contact page or by email and we will respond within 30 days.
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9. COOKIES AND TRACKING
Our website uses cookies and similar technologies to function correctly, analyse usage, and improve your experience. For full details of the cookies we use and how to manage them, please see our Cookie Policy.
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10. DATA SECURITY
We take the security of your personal data seriously. All order and payment processing is handled securely through our platform and payment providers. We do not store payment card information ourselves. Access to your personal data within our business is restricted to authorised personnel only.
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11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the date at the top of this policy will be updated accordingly. We encourage you to review this policy periodically.
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12. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us via our Contact page or by email at hello@urbancordcrafts.co.uk. We aim to respond to all enquiries within 2 business days.
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If you are unhappy with how we have handled your data and we have been unable to resolve your concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO
Website: ico.org.uk
Telephone: 0303 123 1113