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Privacy Policy

Last Updated: 28th, December 2025

Urban Cord Crafts

Urban Cord Crafts (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, place an order, or contact us.

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This policy should be read alongside our Terms and Conditions and Cookie Policy.

1. Who We Are (Data Controller)

For the purposes of UK data protection law, the data controller is:

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Urban Cord Crafts
Email: hello@urbancordcrafts.co.uk
Address: Available for returns only
Country of operation: United Kingdom

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Urban Cord Crafts operates as a sole trader.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

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2.1 Information You Provide Directly

  • Name

  • Email address

  • Postal address

  • Telephone number (if provided)

  • Order details and correspondence

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2.2 Transaction Data

  • Products purchased

  • Order values

  • Payment status

Payment card details are processed securely by third-party payment providers and are not stored by Urban Cord Crafts.

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2.3 Technical & Usage Data

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and interactions

  • Date and time of visits

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2.4 Marketing & Communication Preferences

  • Email marketing opt-ins

  • Communication history

3. How We Use Your Personal Data

We use your personal data only where permitted by law, including for the following purposes:

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3.1 Contract Performance

  • Processing and fulfilling orders

  • Taking payment

  • Delivering products

  • Providing customer support

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3.2 Legal Obligations

  • Accounting and tax record-keeping

  • Fraud prevention

  • Compliance with legal requirements

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3.3 Legitimate Interests

  • Improving website performance

  • Managing our business efficiently

  • Responding to enquiries

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3.4 Marketing (Where Consent Is Given)

  • Sending product updates, restock notifications, or promotions

  • You may withdraw consent at any time

4. Lawful Bases for Processing

Under UK GDPR, we process personal data based on the following lawful grounds:

  • Contract – where processing is necessary to fulfil an order

  • Legal obligation – where required by law

  • Legitimate interests – where processing is necessary for business operation and does not override your rights

  • Consent – where you have explicitly opted in (e.g. marketing emails)

5. Sharing Your Personal Data

We only share personal data where necessary and with trusted third parties, including:

  • Payment processors

  • Delivery and logistics providers

  • Website hosting and ecommerce platforms (e.g. Wix)

  • Email and communication service providers

  • Analytics providers

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Third parties are given only the data necessary to perform their services and are required to protect your data appropriately.

6. International Data Transfers

Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • Standard contractual clauses

  • Equivalent lawful protections

7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • Order and transaction records: up to 6 years (for legal and accounting purposes)

  • Customer correspondence: as long as required to resolve enquiries

  • Marketing data: until you withdraw consent or unsubscribe

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time (for marketing)

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To exercise your rights, contact us at:
hello@urbancordcrafts.co.uk

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyse site usage

  • Improve user experience

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Non-essential cookies are used only with your consent. Full details are provided in our Cookie Policy.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data, including:

  • Secure website infrastructure

  • Trusted service providers

  • Limited access to personal information

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No system is completely secure, but we work to protect your data appropriately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies separately.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The version published on our website at the time of your interaction will apply.

14. Contact

For questions about this Privacy Policy or your personal data, contact:

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Urban Cord Crafts
hello@urbancordcrafts.co.uk

Address: Available for returns only

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