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FREQUENTLY ASKED QUESTIONS

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Everything you might want to know about our gear, orders, shipping and more.
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ORDERS & SHIPPING

Orders and Shipping

PRODUCTS & MATERIALS

Products & Materials

SIZING

Sizing

CUSTOM ORDERS

Custom Orders

RETURNS & REFUNDS

Returns & Refunds

MATERIAL RETURNS PROGRAMME

Material Returns Programme

STILL NEED HELP?

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Every piece handmade to order by Rob and Zara.
Free UK tracked shipping on every order.

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SUPPORT

LEGAL

BRAND

Our Delivery Partner

Secure Checkout

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One tree planted for every order, through TreeApp

Duty Built. Veteran Made.
Artisan Crafted.

Handmade in Derby, UK

© 2026 Urban Cord Crafts Limited. All Rights Reserved.

Registered in England & Wales No. 17219561

Registered Office: 66 Paul Street London, EC2A 4NA

Midlands StartUp Awards 2026 Finalist - Urban Cord Crafts
UK Small Business Awards 2026 Finalist badge
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