top of page

GET IN TOUCH

Real People.
Direct Answers.

Whether it's a question about an order, a custom build request, or just to share your story - Rob and Zara read every message personally and respond as quickly as they can.

We aim to respond within 24 hours

Send Us a Message

Fill in the form below and we'll get back to you as soon as possible - usually within 24 hours.

Reason For Contact

WHO YOU'RE CONTACTING

Rob & Zara

We're a two-person team based in Derby, UK. Every message comes directly to us - there's no customer service team, no ticket system, no bots.
Just two people who care about getting you sorted.

Response Times

Email - within 24 hours
WhatsApp - within a few hours
Social Media DM - within 24 hours

Got a quick question?
It might already be answered in our FAQ.

CUSTOM ORDERS

Looking for Something Special?

Rob and Zara take on custom builds - specific colours, sizes, weave patterns, or something completely unique.

Get in touch and we'll make it happen.

Find Us Online

Follow along for build updates, new releases, and a behind-the-scenes look at Urban Cord Crafts

Instagram

@urban_cord_crafts

Facebook

Urban Cord Crafts

SHOP

SUPPORT

LEGAL

BRAND

Our Delivery Partner

Secure Checkout

Royal Mail Logo

One tree planted for every order, through TreeApp

Duty Built. Veteran Made.
Artisan Crafted.

Handmade in Derby, UK

© 2026 Urban Cord Crafts Limited. All Rights Reserved.

Registered in England & Wales No. 17219561

Registered Office: 66 Paul Street London, EC2A 4NA

Midlands StartUp Awards 2026 Finalist - Urban Cord Crafts
UK Small Business Awards 2026 Finalist badge
bottom of page